Privacy Policy

Privacy Policy

This privacy policy outlines how we handle and utilize your personal information and your rights concerning that information. RoadRunner is the controller of this information under data protection laws. At RoadRunner, we are dedicated to safeguarding and respecting your privacy.

This Privacy Policy details the reasons and methods by which we use the personal information we obtain from you or others, who we share it with and your rights regarding the information we utilize. Please review this policy carefully.

This policy explains how we manage and use the personal information collected through various interactions with our business, including when you rent or purchase one of our vehicles, visit our social media pages, access our website at www.roadrunner.africa (Site), use our mobile app or contact us. RoadRunner is the ‘controller’ responsible for the activities described below, meaning we determine why and how your personal information is used for these activities. Some data is automatically processed if you visit our Sites or use our Products. Refer to the section at the end of this policy for our contact and legal details.

Personal information we may collect about you

We obtain personal information about you that you provide to us when you try to access any of our ride-sharing, parcel delivery or mobility financing service, from your visits to our Site, Mobile App and social media pages, and from other sources. We collect only the personal information necessary and relevant for the intended purposes.

This policy explains how we manage and use the personal information collected through various interactions with our business, including when you rent or purchase one of our vehicles, visit our social media pages, access our website at www.roadrunner.africa (Site), use our mobile app or contact us. RoadRunner is the ‘controller’ responsible for the activities described below, meaning we determine why and how your personal information is used for these activities. Some data is automatically processed if you visit our Sites or use our Products. Refer to the section at the end of this policy for our contact and legal details.

Information you provide during general business interactions:

Information we collect about you as a customer:

Information automatically collected when you visit our Site:

Information collected when you use our mobile app:

Use of your personal information

We use your personal information for various purposes, relying on different legal justifications depending on the purposes and privacy risks involved. You will receive marketing communications from us only if you consent and can opt out anytime. We do not share your personal information with companies for their marketing purposes. We use your personal information in the following ways:

Where you have provided CONSENT

Where necessary to comply with our LEGAL OBLIGATIONS

Where necessary for us to carry out PRE-CONTRACT STEPS or perform our CONTRACT

Where our use of your personal information is in your VITAL INTERESTS

Disclosure of your personal information by us

We only disclose your personal information outside our business under limited circumstances, ensuring recipients protect your information unless legally required. Contractors or recipients working for us must follow our instructions, and we do not sell your personal information to third parties.

We may disclose your information to our third-party service providers, agents, and subcontractors (Suppliers) to provide services to us or you, including Site, mobile app and social media operation and maintenance. Our Suppliers include

When we use Suppliers, we only disclose to them any personal information that is necessary for them to provide their services and only where we have a contract in place that requires them to keep your information safe and secure.

We may disclose the personal information to other third parties as follows

Social media platforms with whom we work (see further Our use of social media below); any third party who is restructuring, selling, or acquiring some or all of our business or assets or otherwise in the event of a merger, re-organization or similar event; and if we are under a duty to disclose or share your information in order to comply with any legal or regulatory obligation or request, including by the police, courts, tribunals, or regulators. We may share your information with affiliates under common control with us, who are required to comply with the terms of this Privacy Notice with regard to your personal data.

Security of your personal information

We take the security of your personal information seriously and use a variety of measures based on good industry practice to keep it secure. Nonetheless, transmissions of data over the internet may not be completely secure, so please exercise caution when sharing data with us via email or through our Site. When accessing links to other websites, their privacy policies, not ours, will apply to your personal information.

We employ security measures to protect the personal information you provide to us, to prevent access by unauthorized persons and unlawful use, accidental loss, destruction, and damage. When we have provided (or you have chosen) certain security details for any accounts you have with us, you are responsible for safeguarding it and keeping it confidential and you promise not to allow it to be used by third parties. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do everything possible to protect your personal information, we cannot guarantee the security of any personal information during its transmission to us online. You accept the inherent security implications of using the internet and will not hold us responsible for any breach of security unless we are at fault.

Our Site and social media pages may contain links to other websites run by other organizations which we do not control. This policy does not apply to those other websites‚ so we encourage you to read their privacy policies. We are not responsible for the privacy policies and practices of other websites (even if you access them using links that we provide) and we provide links to those websites solely for your information and convenience. We specifically disclaim responsibility for their content, privacy practices and terms of use, and we make no endorsements, representations or promises about their accuracy, content or thoroughness. Your disclosure of personal information to third party websites is at your own risk.

In addition, where you link to our Site from a third-party website, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party website and recommend that you check the policy of that third party website.

The periods for which we retain your personal information

We will not hold your personal information in an identifiable format for any longer than is necessary for the purposes for which we collected it. Thus, we store the data as long as our contractual relationship with you as our customer obliges us to do so. After termination of our contract, we will store Personal Data only to the extent and for as long as applicable law requires. All other data will be deleted immediately when you, as a customer, unsubscribe from our Products or other services. If the remaining data is no longer required for the fulfillment of legal obligations, it will be regularly deleted, unless its further processing is necessary for the preservation of evidence or the prevention of legal claims from becoming time-barred.

Our use of social media

We use social media platforms in a variety of different ways, including by publishing pages through which you can interact with us and/or other users. Our legal relationship with each platform will vary with the particular way we are using that platform.

We use your personal information using social media platforms in a variety of ways, as follows.

We use your personal information when you post content or otherwise interact with us on our official pages on Facebook, LinkedIn, Twitter, and other social media platforms. We also use the Page Insights service for Facebook, LinkedIn, and Twitter to view statistical information and reports regarding your interactions with the pages we administer on those platforms and their content. Where those interactions are recorded and form part of the information, we access through the Page Insights services, we and the relevant platform are joint controllers of the processing necessary to provide that service to us;

Targeted advertising: We may sometimes use social media platforms (as well as search engines and third-party websites and other platforms) to deliver targeted advertising to you via those platforms unless you object. You may receive advertising because you have previously interacted with us (such as by visiting one of our websites) or because of your profile on a social media platform on which you have an account. You can find our more by consulting the help pages of the relevant social media platform.

Your rights regarding your personal information

You have several rights concerning your personal information under data protection laws. For certain rights, we may require information to confirm your identity and, if applicable, assist us in locating your personal information. Typically, we aim to respond within one month after receiving this information or, when no such information is necessary, after receiving comprehensive details of your request. Your rights include, but may not be limited to, the following:

To learn more about each right and to exercise your right to file a complaint if you believe your personal information has been or is being used in a manner that doesn't comply with data regulations, please visit:

NITDA – National Information Technology Development Agency File a Complaint - Contact Us – NITDA We encourage you to reach out to us before lodging any complaint, as we strive to resolve any issues or concerns you may have.

Changes to our Privacy Policy

Roadrunner reserves the right to change this Privacy Statement. We will provide notification of the material changes to this Privacy Statement through our Sites at least 30 days prior to the change taking effect. We may periodically review this policy, and any modifications will be communicated to you by posting an updated version on our Site and/or by emailing you at the address we have on file. Changes will take effect after posting the revised terms on our Site or after the date of email notification, whichever is applicable. We recommend checking our Site regularly for updates and reviewing this policy each time you visit.

Contact and legal information

For queries regarding this policy or any other reason, you can contact us by post, email, or phone.

To reach us concerning this policy, including to exercise any of your rights regarding your personal information, please contact the Data Protection Officer, Mustapha Ibrahim , at support@roadrunner.africa

For general inquiries or anything else, please reach us by post at:

2XL Mall, 3rd Avenue beside Zenith Bank Gwarimpa Abuja

Nigeria

+2349010020018